Shipping policy
SHIPPING AND LOCAL PICKUP POLICY
Last updated: July 27, 2026
Elliot Farm currently offers local pickup only. We do not presently ship or deliver orders.
PICKUP LOCATION
Pickup takes place in Clinton, South Carolina. Exact pickup directions and instructions are provided to customers or members after an eligible order or membership is confirmed.
Please do not arrive at the pickup location outside the communicated pickup period unless Elliot Farm has specifically approved another arrangement.
PICKUP SCHEDULE
Regular weekly pickup is held on Saturdays from 9:00 to 11:00 AM unless a different schedule is communicated.
Members are generally billed each Wednesday for that Saturday’s box.
The deadline to change an order, add available extras, skip a week, pause, or cancel is Wednesday at 8:00 PM.
PICKUP COMMUNICATIONS
Members generally receive an email before pickup containing the weekly menu, pickup reminder, and any important instructions or schedule updates.
Customers are responsible for maintaining a current email address and reviewing order and pickup communications.
AUTHORIZED PICKUP
Another person may retrieve your order using the name associated with your account.
Please contact us when possible if someone else will retrieve your order or if your pickup plans change.
MISSED PICKUPS
Orders are prepared specifically for each customer.
Orders not retrieved during the scheduled pickup period are not eligible for a refund solely because the customer missed pickup.
Unclaimed food may be donated, shared, or disposed of after the pickup period. We cannot guarantee that an unclaimed order will remain available after the scheduled pickup window.
Contact us as soon as possible if an emergency affects your ability to attend. We may attempt to help with an alternate arrangement when reasonably possible, but alternate pickup times are not guaranteed.
SEVERE WEATHER OR FARM CLOSURES
If severe weather, a power outage, an emergency, or another circumstance affects pickup, Elliot Farm will communicate updated instructions as soon as reasonably possible.
Depending on the circumstances, pickup may be delayed, rescheduled, relocated, or canceled. If Elliot Farm cancels an order and cannot provide a reasonable replacement pickup arrangement, we will provide an appropriate credit or refund.
TRANSPORT AND STORAGE
Customers are responsible for safely transporting and storing products after pickup.
Eggs and any other products identified as requiring refrigeration should be refrigerated promptly. Bread and bakery products should be stored according to the instructions provided with the order.
FUTURE SHIPPING OR DELIVERY
If Elliot Farm adds shipping or delivery in the future, this policy will be updated before those options are offered.
CONTACT
Questions about pickup or order fulfillment may be sent to:
Elliot Farm
hello@elliotfarm.com
Clinton, South Carolina